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Can I book an assessment?

Unfortunetly, Firefly do not offer individual assessments. However, we do offer a 42 day Returns Policy, should you find your item is not suitable. 

If you are a therapist in the UK or ROI and are interested in booking a Clinic Day with a member of the Firefly Team, please email [email protected].


Are Firefly products covered by insurance?

This varies from country to country. In the US our partner National Seating & Mobility can help you explore insurance funding options for Firefly products. Please contact your local NSM branch –

If you have questions regarding insurance funding in other countries, please email [email protected] and we will assist you.


I am getting funding and cannot pay online. Can I pay any other way?

Yes, Firefly accepts payment by cheque or you can place your order via the telephone. Please email us at [email protected] and we will be happy to help. 

Please note that items will not be shipped until payment has been received. 


What is a VAT Exemption Form?

If a child is 'chronically sick or disabled' or you are a registered charity you may complete the VAT exemption declaration on behalf of the child and Firefly will not charge VAT on your purchase. Simply enter the details on behalf of the child you are making the VAT exemption for (eg. your child, patient, or relative) during the checkout process. 


I require a quote for a Firefly product, how can I request one?

Please email us at [email protected] and we will be happy to provide you with a quote. 


Why can't I see pricing information for products?

Firefly is unable to ship to some countries. To purchase Firefly products in your country, please contact your local distribution partners as follows on our Rest of World distributor guide.


Do you offer a trade in programme?

No. However, we do have a Firefly Facebook group where families can buy and sell their pre-loved Firefly products.


What are the Firefly office opening times?

Monday – Thursday 8:30am – 4.30pm GMT Friday 8:30am – 2pm GMT. 

Please note that emails and social media messages received outside of these times will be responded to the next working day.


How do I become involved in Firefly trials/photoshoots?

We are always looking for families to work with, if you are interested in being involved, please email [email protected]

Please note as we are based in Northern Ireland we will only be able to work with families who are based in NI, ROI and the UK.


How do I become a blogger for Firefly?

If you are interested in becoming a community blogger, please email [email protected] for more information

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