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FAQs

Can I book an assessment?

Unfortunetly, Firefly do not offer individual assessments. However, we do offer a 42 day Returns Policy, should you find your item is not suitable. 

If you are a therapist in the UK or ROI and are interested in booking a Clinic Day with a member of the Firefly Team, please email [email protected].

 

Are Firefly products covered by insurance?

This varies from country to country. In the US we have a number of partners who can help you explore insurance funding options for Firefly products. Please see our International Partner Guide

If you have questions regarding insurance funding in other countries, please email [email protected] and we will assist you.

 

I am getting funding and cannot pay online. Can I pay any other way?

Yes, Firefly accepts payment by cheque or you can place your order via the telephone. Please email us at [email protected] and we will be happy to help. 

Please note that items will not be shipped until payment has been received. 

 

What is a VAT Exemption Form?

If a child is 'chronically sick or disabled' or you are a registered charity you may complete the VAT exemption declaration on behalf of the child and Firefly will not charge VAT on your purchase. Simply enter the details on behalf of the child you are making the VAT exemption for (eg. your child, patient, or relative) during the checkout process. 

 

I require a quote for a Firefly product, how can I request one?

Please email us at [email protected] and we will be happy to provide you with a quote. 

 

Why can't I see pricing information for products?

Firefly is unable to ship to some countries. To purchase Firefly products in your country, please contact your local distribution partners as follows on our International Partner Guide.

 

Do you offer a trade in programme?

No. However, we do have a Firefly Facebook group where families can buy and sell their pre-loved Firefly products.

 

What are the Firefly office opening times?

Monday – Thursday 8:30am – 4.30pm GMT Friday 8:30am – 2pm GMT. 

Please note that emails and social media messages received outside of these times will be responded to the next working day.

 

How do I become involved in Firefly trials/photoshoots?

We are always looking for families to work with, if you are interested in being involved, please email [email protected]

Please note as we are based in Northern Ireland we will only be able to work with families who are based in NI, ROI and the UK.

 

How do I become a blogger for Firefly?

If you are interested in becoming a community blogger, please email [email protected] for more information

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No Interest if paid in full in 6 months on

Purchases on $99+

US Customers only. Subject to credit approval. See terms below

Paypal Credit

Pay now or pay over time with PayPal Credit. Just use PayPal Credit in PayPal checkout.

Subject to credit approval.

Purchases of $99+:

No Interest if paid in full in 6 months on purchases of $99 or more.

  • A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period.
  • No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account.
  • For New Accounts: Variable Purchase APR is 25.49%. The APR is accurate as of 6/1/2018 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00.
  • Individual items that are less than $99 qualify for special financing when combined for a total of $99 or more in a single transaction.
  • Multiple separate transactions of less than $99 per transaction cannot be combined to meet the minimum purchase amount.

Purchases of $98.99 or less:

Buy now and pay over time with PayPal Credit when you spend $98.99 or less.

  • If you pay your balance in full each month by the payment due date that is on your statement, you can avoid paying interest.
  • Or, make minimum monthly payments, or any additional amount of your choosing, until you've paid off your balance according to your standard account terms. Please note, interest charges may apply.
  • We'll send you email reminders when your payments are due. You can also keep track of your account and view your statements online at any time.

About PayPal Credit

  • PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
  • If approved, we start you off with a minimum credit line of at least $250. See FAQs for more info.
  • For New Accounts: Variable Purchase APR is 25.49%. The APR is accurate as of 6/1/2018 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00. See Terms and Conditions tab for more info.
  • If you miss a payment your late fee could be up to $38, even less if it's your first time. See FAQs for more info.

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