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Returns Policy

UK, ROI & US Customers

Unsuitable Goods

We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in it's original state. Once you contact us we will arrange collection of the unsuitable goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt. There is no offer of replacement or alternative goods.

Damaged or Faulty Goods

You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange collection of the damaged/faulty goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt. There is no offer of replacement or alternative goods.

Warranty

Goods can be returned to us for warranty repair or replacement up to 12 months from receipt. Once you contact us we will arrange collection of the goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

In all cases, it is the customer's responsibility to ensure the goods being returned are suitably packaged, preferably in the original packaging.

International Customers (Europe, Canada & ROW)

Unsuitable Goods

We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in it's original state. Please contact us to obtain a Case Reference ID as per the International Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the cost of the goods no later than 14 days from receipt of the goods.

Damaged or Faulty Goods

You may notify us of damaged or faulty goods up to 14 days from receipt of your goods. Once you contact us we will arrange collection of the damaged/faulty goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

Warranty

Goods can be returned to us for warranty repair or replacement up to 12 months from receipt. Once you contact us we will arrange collection of the goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, preferably in the original packaging.

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