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Returns Policy

UK & ROI Customers

Unsuitable Goods – We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in it's original state.Once you contact us we will arrange collection of the unsuitable goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt. There is no offer of replacement or alternative goods.

Damaged or Faulty Goods – you may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund.Once you contact us we will arrange collection of the damaged/faulty goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt. There is no offer of replacement or alternative goods.

Warranty – for full details of our warranty policy please see the Warranty Policy section. Goods can be returned to us for warranty repair or replacement up to 12 months from receipt. Once you contact us we will arrange collection of the goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, preferably in the original packaging.

US Customers

Unsuitable Goods – We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in it's original state.Once you contact us we will arrange collection of the unsuitable goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt.There is no offer of replacement or alternative goods.

Damaged or Faulty Goods – you may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange collection of the damaged/faulty goods at our expense and, once returned to us, we will refund you in full no later than 14 days from receipt. There is no offer of replacement or alternative goods.

Warranty – for full details of our warranty policy please see the Warranty Policy section. Goods can be returned to us for warranty repair or replacement up to 12 months from receipt. Once you contact us we will arrange collection of the goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, preferably in the original packaging.

International Customers (Europe, Canada and ROW)

Unsuitable Goods -  We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in it's original state. Please contact us to obtain a Case Reference ID as per the International Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the cost of the goods (excluding carriage charges) no later than 14 days from receipt of the goods.

Damaged or Faulty Goods – you must notify us of damaged or faulty goods up to 14 days from receipt of your goods. Once you contact us we will arrange collection of the damaged/faulty goods at our expense and, once returned to us, we will repair or replace your goods and return them to you within 14 days.

Warranty – for full details of our warranty policy please see the Warranty Policy section. Goods can be returned to us for warranty repair or replacement up to 12 months from receipt. Please contact us to obtain a Case Reference ID as per the International Returns procedure. The customer is responsible for the cost of returning the goods. Once returned to us, we will repair or replace your goods and return them to you within 14 days. 

In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, preferably in the original packaging.

Customers are responsible for the return of their items. Firefly cannot provide FedEx account information to customers for returns.