- English
- French
- German
- Italian
- Portuguese
- Spanish
- Swedish
Recently added item(s) ×
You have no items in your shopping cart.
Returns Policy
USA Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Once you contact us we will arrange free shipping labels to be sent to you and once returned to us, we will refund you in full no later than 7 days from receipt.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
** PLEASE NOTE due to Covid-19, there may be a delay to receiving returns at our hub.
Damaged or Faulty Goods
You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
UK & ROI Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Once you contact us we will arrange free collection and will refund you in full no later than 7 days from receipt.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
Damaged or Faulty Goods
- You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
- Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
European Customers
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Please contact us to obtain a Case Reference ID as per the European Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the value of the goods no later than 7 working days from receipt of the goods.
Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered.
WeGo Terms and Conditions; WeGo should be returned in it’s original boxing in a ‘like new’ condition. Wheels should be clean and free of any dirt or debris from outdoor use.
Damaged or Faulty Goods
- You may notify us of damaged or faulty goods up to 14 days from receipt of your goods for a full refund. Once you contact us we will arrange free collection of the damaged/faulty goods and once returned to us we will refund you in full no later than 7 working days from receipt.
Warranty
- Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
International Customers (Canada, Australia & Rest of World)
Refunds
We are happy to refund any product returned within 42 days from receipt of your goods as long as it is returned in its original condition. Please contact us to obtain a Case Reference ID as per the International Returns procedure. The customer is responsible for the cost of returning the goods. Once we receive the goods we will refund the value of the goods no later than 7 working days from receipt of the goods.
Please note, Splashy Terms and Conditions; Due to the nature of this product, Splashy cannot be returned if it has been used in water. We recommend that you complete a dry run with light clothing on the child before using Splashy in the bath, shower or other wet environment. Please note that if on return, the swing tag has been removed from, no refund will be offered
Damaged or Faulty Goods
- You may notify us of damaged or faulty goods up to 14 days from receipt of your goods. Once you contact us we will arrange free collection of the damaged/faulty goods and replace your goods within 7 working days.
Warranty
- Goods can be returned to us for warranty replacement up to 12 months from receipt. Once you contact us we will arrange free collection of the goods and we will replace your goods within 7 working days.
In all cases, it is the customer’s responsibility to ensure the goods being returned are suitably packaged, and in a re-sellable condition.
For further information, please contact Firefly Customer Service at: [email protected].
Insurance Funding
No Interest if paid in full in 6 months on
Purchases on $99+US Customers only. Subject to credit approval. See terms below
Pay now or pay over time with PayPal Credit. Just use PayPal Credit in PayPal checkout.
Subject to credit approval.
Purchases of $99+:
No Interest if paid in full in 6 months on purchases of $99 or more.
- A minimum monthly payment is required and may or may not pay off the promotional purchase by the end of the 6 month period.
- No interest will be charged on the purchase if you pay it off in full within 6 months. If you do not, interest will be charged on the purchase from the purchase date at the Purchase APR applicable to your account.
- For New Accounts: Variable Purchase APR is 25.49%. The APR is accurate as of 6/1/2018 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00.
- Individual items that are less than $99 qualify for special financing when combined for a total of $99 or more in a single transaction.
- Multiple separate transactions of less than $99 per transaction cannot be combined to meet the minimum purchase amount.
Purchases of $98.99 or less:
Buy now and pay over time with PayPal Credit when you spend $98.99 or less.
- If you pay your balance in full each month by the payment due date that is on your statement, you can avoid paying interest.
- Or, make minimum monthly payments, or any additional amount of your choosing, until you've paid off your balance according to your standard account terms. Please note, interest charges may apply.
- We'll send you email reminders when your payments are due. You can also keep track of your account and view your statements online at any time.
About PayPal Credit
- PayPal Credit is a reusable credit line available on purchases at thousands of stores that accept PayPal. It's also available for purchases on eBay and exclusively at thousands of other online stores. Plus, it comes with the same security and flexibility you trust from PayPal.
- If approved, we start you off with a minimum credit line of at least $250. See FAQs for more info.
- For New Accounts: Variable Purchase APR is 25.49%. The APR is accurate as of 6/1/2018 and will vary with the market based on the Prime Rate (as defined in your credit card agreement). Minimum interest charge is $2.00. See Terms and Conditions tab for more info.
- If you miss a payment your late fee could be up to $38, even less if it's your first time. See FAQs for more info.
Please wait...
